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Dustin Higgins  
#1 Posted : Sunday, March 03, 2019 10:56:28 AM(UTC)
Dustin Higgins

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I am trying to install a SSD into a DELL  Insperion (DPN 95N6J A01) laptop.  I tried using Acronis 2019 to first run a backup.  It will boot from rescue media and recognizes the USB connected drive.   It will hang during the backup process on Step 3 or Step 4.  I also tried the "clone disk" feature.  After a few minutes, it said that it could not obtain a lock on the drive.  Any ideas on what to try next?

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Mike Merola  
#2 Posted : Monday, March 04, 2019 5:31:24 PM(UTC)
Mike Merola

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So, I wonder if it doesn't like cloning to a USB hard drive. These type of applications are able to tell how the drives are connected to the machine, and even though it may be a normal SATA drive, it behaves a bit differently when connected via USB. A couple of thoughts came to mind:

  • Maybe you can swap the drives, put the SSD inside and connect the old HDD via USB and clone the other direction (from USB to Internal).

  • You could also try pulling both drives and connecting them to another computer to perform a backup/clone if you have the resources.
  • Another thing, which depends on drive space, would be to take a full backup of the primary disk onto the new SSD. Then if you have the space on the old HDD, copy the full backup to it. Now swap the drives so the SSD is the internal drive, boot from the recovery media and restore the backup from the old HDD to the SSD. If the drives don't have enough space to hold the backup file, you can try using a third drive.
  • You can try another backup/cloning tool. Veeam Agent for Microsoft Windows has a free version, though you have to sign up and it has a bit of a learning curve. Ghost should work, as that laptop is likely old enough that the hard drive isn't GPT/UEFI, but even if it is you can still make it work.

Dustin Higgins  
#3 Posted : Monday, March 04, 2019 5:37:07 PM(UTC)
Dustin Higgins

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Thanks!  I'll probably try pulling the drive and using another computer when I get a chance. I kind of wanted to get a good backup before doing anything ...

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